(FAQ) → FREQUENTLY ASKED QUESTIONS ● HERE ARE THE QUESTIONS THAT MOST OFTEN COME UP, AND HOW THEY ARE RESPONDED.

Preset file format

What is the font file format you deliver with a license purchase?

Every purchase comes with the widely adopted preset format: XMP.

Refunds

Can I get a refund for a font purchase?
Unfortunately no, since you have access to the file download automatically after a transaction is processed.

Something went wrong with my purchase, what should I do?
Send an email explaining your situation.

I just purchased the PSP1 twice, what should I do?
If it's the double purchase just send an email and you'll get a refund the extra unwanted purchases.

Payments and transactions

What methods of payment can I use? You may pay using any major credit card. Payment is processed through Stripe therefore we do not keep any payment information in our database. We also accept wire transfers, please contact us for more details about this option.

Can I change my transaction information once I have made a purchase?

No, since the transaction information is associated and processed with the payment method, we are not able to change this info afterwards. Make sure you enter the correct information before checking out.